Need help with a booking, payment, your account or an ad? Contact CarCab support at contact@carcab.fr or via Contact form.
Your reservation or your arrival
If you have already booked and your question concerns the address, hours of operation, or access to the venue, please contact your host first via the CarCab messaging system. If you are unable to reach them or your arrival is compromised, please contact support and indicate your estimated arrival time.
The information you need to provide us
- The email address associated with your CarCab account
- The booking reference or the link to the relevant ad
- The scheduled date and, if the problem concerns access, the time of arrival
- A brief description of the problem and, if helpful, a screenshot with the sensitive data hidden
For a payment charged without confirmation, please indicate the date and amount of the payment. Never transmit your password, verification codes, or the full number of your bank card.
Report an ad or an incident
If you wish to report a misleading ad, inappropriate behavior, or a security issue, please provide the link to the ad, the date, and a description of the facts. In case of immediate danger, please take cover and contact the emergency services before writing to CarCab.
