{"id":637,"date":"2026-11-04T14:03:06","date_gmt":"2026-11-04T14:03:06","guid":{"rendered":"https:\/\/carcab.fr\/?page_id=637"},"modified":"2026-11-04T14:03:08","modified_gmt":"2026-11-04T14:03:08","slug":"contact-assistance","status":"publish","type":"page","link":"https:\/\/carcab.fr\/en\/contact-assistance\/","title":{"rendered":"Contact \/ Assistance"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Need help with a booking, payment, your account or an ad? Contact CarCab support at <strong>contact@carcab.fr<\/strong> or via <strong><a href=\"https:\/\/carcab.fr\/en\/contact\/\" data-type=\"link\" data-id=\"https:\/\/carcab.fr\/contact\/\">Contact form<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Your reservation or your arrival<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have already booked and your question concerns the address, hours of operation, or access to the venue, please contact your host first via the CarCab messaging system. If you are unable to reach them or your arrival is compromised, please contact support and indicate your estimated arrival time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The information you need to provide us<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The email address associated with your CarCab account<\/li>\n\n\n\n<li>The booking reference or the link to the relevant ad<\/li>\n\n\n\n<li>The scheduled date and, if the problem concerns access, the time of arrival<\/li>\n\n\n\n<li>A brief description of the problem and, if helpful, a screenshot with the sensitive data hidden<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For a payment charged without confirmation, please indicate the date and amount of the payment. Never transmit your password, verification codes, or the full number of your bank card.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Report an ad or an incident<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to report a misleading ad, inappropriate behavior, or a security issue, please provide the link to the ad, the date, and a description of the facts. In case of immediate danger, please take cover and contact the emergency services before writing to CarCab.<\/p>","protected":false},"excerpt":{"rendered":"<p>Besoin d\u2019aide avec une r\u00e9servation, un paiement, votre compte ou une annonce ? Contactez l\u2019assistance CarCab \u00e0 l\u2019adresse contact@carcab.fr ou via formulaire de contact. Votre r\u00e9servation ou votre arriv\u00e9e Si vous avez d\u00e9j\u00e0 r\u00e9serv\u00e9 et que votre question concerne l\u2019adresse, les horaires ou l\u2019acc\u00e8s au lieu, contactez d\u2019abord votre h\u00f4te via la messagerie CarCab. Si [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-637","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/pages\/637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/comments?post=637"}],"version-history":[{"count":1,"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/pages\/637\/revisions"}],"predecessor-version":[{"id":638,"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/pages\/637\/revisions\/638"}],"wp:attachment":[{"href":"https:\/\/carcab.fr\/en\/wp-json\/wp\/v2\/media?parent=637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}